Privacy Policy

1 Information We Collect

Personal information (name, email, phone number)
Trip details (pickup/dropoff locations, dates, flight numbers)
Payment information (processed securely by Stripe; we do not store card numbers)
Device and usage information (IP address, browser type, pages visited)

2 How We Use Your Information

To process and confirm bookings
To communicate trip details and updates
To process payments securely
To improve our services
To comply with legal obligations

3 Information Sharing

With payment processor (Stripe) to complete transactions
With transportation partners for neighbor island bookings (limited to information necessary to fulfill the service)
With law enforcement if required by law

We do not sell personal information to third parties.

4 Data Retention

Booking records are retained for 3 years for business and legal purposes. Payment records are retained as required by financial regulations. You may request deletion of your personal data by contacting us.

5 Data Security

We implement appropriate technical and organizational measures to protect your personal information. Payment processing is handled by Stripe, a PCI-DSS compliant provider.

6 Your Rights

You may request access to, correction of, or deletion of your personal data
You may opt out of marketing communications at any time
Contact us to exercise these rights

7 Cookies

Our website uses essential cookies for functionality. We do not use tracking cookies for advertising purposes.

8 Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated effective date.

9 Third-Party Services

Our website may use third-party services including Google Fonts for typography. These services may collect usage data according to their own privacy policies. We do not use advertising tracking cookies.

10 California Residents (CCPA)

If you are a California resident, you have the right to: (1) know what personal information we collect, (2) request deletion of your personal information, (3) opt out of the sale of personal information (we do not sell personal data). To exercise these rights, contact us at ops@hnlride.com.

11 Children's Privacy

Our services are not directed at children under 13. We do not knowingly collect personal information from children. Child seat booking requests collect information about the child's needs but not identifying information about the child.